​1. Information We Collect

We collect information you voluntarily provide when completing forms, signing up for events, or contacting us. This may include your name, email address, phone number, household details, and other information needed to provide services.

 

2. How We Use Your Information

We use your information to provide services, communicate updates, support program participation, process applications, and improve our services.

 

3. Third-Party Services

We use trusted third-party providers for payments, email communication, and website hosting. We do not store payment information directly.

 

4. Sharing Your Information

We do not sell or rent your information. Limited information may be shared only with volunteers, service providers, or legal authorities when required.

 

5. Confidentiality of Families

We protect the privacy of the families we serve and do not share identifying information without consent.

 

6. Children’s Privacy

Information about children is only collected with parent or guardian consent and used solely for program participation.

 

7. Photos and Media

Photos may be taken during events to highlight program impact. You may request removal at any time.

 

8. Data Security

We use secure systems and limit access to protect your information.

 

Record Retention Policy

Client records (families and individuals served) are retained for 10 years and then securely shredded.
Inactive TEFAP forms are retained for 5 years and then securely shredded.

 

9. Policy Updates

This policy may be updated periodically. Changes will be posted with a revised effective date.

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Contact

Email: cnc@chatnchew.org
Phone: 817-936-9949